Refund Policy
Order Cancellation
You can cancel your order within 48 hours of placing it. Please allow 3 to 5 business days for the refund to appear on your original payment method.
Return Conditions
You have 14 days to change your mind. However, as this is a bulky package, return shipping costs are the responsibility of the buyer.
Our return policy is valid for 30 days after you receive your order. After this period, we unfortunately cannot offer a refund or exchange.
To be eligible for a return, the item must be unused, in the same condition as when you received it, and in its original packaging.
In case of any problem with your order, please contact our customer service before taking any further action. We will quickly offer you a suitable solution: spare part, exchange, or refund. Please do not contact your bank directly before speaking with our team.
Proof of purchase or a receipt is required for any return. Please do not send your product directly back to the manufacturer.
Partial Refund Cases
Partial refunds may be granted in the following situations:
- Item returned incomplete, damaged, or in a different condition than its original state for reasons beyond our responsibility.
- Item returned more than 30 days after delivery.
Refunds
Once your return is received and inspected, we will send you a confirmation email. We will also inform you of the approval or rejection of your refund.
If your request is approved, the refund for credit card payments will be automatically processed to your original payment method within 5 to 10 business days. For PayPal payments, the refund will be immediate.
Delayed or Missing Refunds
If you haven't received your refund yet:
- Check your bank account again.
- Contact your credit card company, as there may be a processing delay.
- Then contact your bank, as some refunds require additional processing time.
If after these checks you still have not received your refund, please contact us at: info@urbanowheels.com
Exchanges and Defective Products
We only replace defective or damaged items.
If you receive a defective product, you must contact us within 72 hours of receipt at: info@urbanowheels.com
Gift Policy
If the item was purchased as a gift and shipped directly to the recipient, a gift credit equivalent to the value of the return will be sent upon receipt of the returned item.
If the item was not identified as a gift at the time of purchase, the refund will be sent to the original purchaser.
Return Shipping Information
Return Address:
Recipient (Name): X FUTURE SP. Z O.O.-AB
Address: ul. Sękocińska 21
Postal Code: 05-830
City / Locality: Wolica, Pruszków
Region / Voivodeship: Mazowieckie
Country: Poland
To initiate a return, please contact us by email or via our online chat: info@urbanowheels.com
Unless there is a product quality defect, return shipping costs remain the responsibility of the customer and are non-refundable.
For any item valued over €75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of returned items.